Senior Operations Support Representative
- Work model:
- Hybrid
- Location:
- Green Bay, WI
- Shift:
- Third shift
- Schedule:
- Full time; Sunday - Thursday 9:00 p.m. - 5:00 a.m.
Job overview:
Schneider is seeking a Senior Operations Support Representative in Green Bay to provide excellent customer service to both Schneider drivers and customers during non-traditional business hours. The Senior Operations Support Representative will answer calls, track orders and solve driver- and customer-related problems that arise.
Responsibilities:
- Act as a subject matter expert for drivers and customers.
- Solve problems to prevent customer delays.
- Provide updates to first shift associates on issues that occurred during non-business hours.
- Maintain strong working relationships with customers, drivers and team members.
- Use a wide range of technology to accurately and efficiently complete work.
Skills and qualifications:
- High school diploma or GED.
- Strong problem-solving skills.
- Effective written and verbal communication skills.
- Able to work non-traditional business hours.
Pay and benefits:
- Associate will be provided partial scheduled remote options after one year in role dependent upon associate meeting the performance expectations of the role.
- Medical, dental and vision insurance.
- Company paid life insurance.
- 401(k) savings plan with company match.
- Paid time off and paid holidays.
- Results-based incentive pay program where you can earn above and beyond your base pay.
- Tuition reimbursement.
- See full list of operations benefits.
Diversity, Equality and Inclusion
Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. We find that this diversity and openness ensures that all our associates have equal access to opportunities and resources to contribute fully to the organization’s success, and it fuels innovation, improves strategic thinking and cultivates leadership.
Job ID: 242095